MAT126 - Clinic Reference

Welcome back guys (and for some of you, welcome to the program)!

Congratulations, you are now in charge of running your very own massage clinic :-) I know during orientation there was a lot to take in. Therefore, I'm writing down a list of crucial things to remember as a reference for your future clinics. You had plenty of assistance the first day, I'm sure, and it's understandable to make a few mistakes, but I want to make it as easy as possible for you guys to get comfortable running your own clinic. It may be something you have to do in the future as your job!

For all SMT's:

~Make sure you leave no personal belongings in the clinic. Laptops, iPads, etc. are okay if you're using them for a clock or a SOAP note.
~It's a good idea to have a computer or phone displaying the time for you in your station.
~Make sure your table is wiped down and made (with a blanket) and you have a chair, a rolling stool, a bolster, holster, and an empty drawer.
~Turn on the table heat and put on the candle (unless it's really hot out or you know your cl. doesn't want it).
~CHECK YOUR SCHEDULE, ALL MED INTAKES/SOAP NOTES BEFORE YOUR CLIENTS START ARRIVING.
~When checking your clients in, ask how they're feeling, if anything has changed since their last visit, and remind them about the donation (or take the donation in advance).
~Don't start cleaning stations until all clients are out of the room.
~Make sure the blinds are shut and the music is playing.
~Towel warmers and oil warmers aren't mandatory, but they're a great addition to a treatment!

For the desk workers:

~All the codes and passwords you need are in the ID holder, which Berly has already shown you.
~Check messages right away.
~ONLY WRITE MESSAGES IN THE MESSAGE BOOK (and make sure the cardboard is behind the paper so the pressure doesn't go through).
~Call back clients in this order: Cancellations, reschedules, new appointments, and other.
~Never answer questions in the negative (i.e. no, we aren't open that day). Instead, answer with a positive (i.e. we're actually open these days).
~Make sure all clients sign the consent form when they arrive.
~Make sure clients fill out satisfaction surveys before leaving.

I'm sure if there are more things to remember, Berly will have me edit them in. In the meantime, here's your quick reference. You guys will do great! I'll see you next Saturday :-)

~Jess